Purchasing and Shipping
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Within the UK postage is free.
I have placed my order, how soon will I receive my painting?
Paintings will be packed and shipped within 7 working days. Within the UK paintings are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 9 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can you ship internationally?
Message me with your details and the piece you would like and we can discuss shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Currently (April 2021) it’s not clear what extra charges will be made for EU customers. As I don’t want you to have unexpected charges made for VAT, customs charges or extra handling charges currently being levied I am unable to ship to the EU at this time. I’m sorry about this, but as some of the couriers have even removed the ability to book delivery services I have no choice at the moment.
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.
Ordering via a gallery
Please note these terms apply if you order directly from my website. If you order through one of the galleries that hold my work they will have their own policy for shipping and returns.
Please do not hesitate to contact me if you have any questions or if you wish to discuss the purchase of a piece of work